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Support
We are committed to providing you with the best technical support experience; this means you'll usually have a response with 24 hours. Long holidays or exceptionally heavy demand periods may extend that interval.
As a licensed user of iNavigate you're entitled to email based support for general product use problems, issues or queries.
The number of free email based incidents included with your license which may be used for up to 3 months following your first contact:
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2 for Personal
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4 for Professional
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8 for Professional Gold
Please ensure that you have checked all the relevant sections of the iNavigate product documentation, and checked for product updates on our website before contacting the technical support team.
The level of information you provide directly affects our ability to resolve your problem, so please provide the following information to our technical support team who'll be pleased to assist you.
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Product serial number
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Operating System, version and fix level
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Browser version
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Problem details, including how to recreate the problem
Please note, we are unable to provide support for users of the Free Script.
Installation Issues?
InstallShield's Consumer Central is a resource for end users to find solutions to common installation problems written in easy-to-understand, non-technical terms.
Consumer Central covers runtime error messages, basic troubleshooting tips, and a list of useful utilities.
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